Altalis Support

If you are not part of any corporate account: View your personal orders by clicking your name at the top of the page. In the dropdown, click Personal Orders. If you are part of one or more corporate accounts: To view your personal orders, you must be working under your personal account. You ...

The  Personal Order page shows Subscriptions, Orders, and Download History: order ID (useful for referencing when communicating with support) products ordered/downloaded format and projection for each product, if applicable type of order One-Time Order applies to all one-time orders done t...

On your Personal Orders page, the first table shows information about your past and current subscriptions: the subscription ID (useful for referencing when communicating with support) which products are part of the subscription the format and projection you are subscribed to, if applicable ...

To view your company’s purchases and downloads, you must be working under your company account. (You can see which account you’re currently working under at the top of the page below your name.  Click your name at the top of the page. In the dropdown, click Company Orders. The sec...

To view your company’s subscriptions, you must be working under your company account.  There are two ways in which to navigate and request your subscription updates.  First, if you have a subscription defined to your account, select 'Updates' to go directly into your subscription. You c...