Altalis Support

You can update most of your contact information and preferences from your profile. To view your profile: Sign in. Click your name at the top of the page. From the dropdown, click My Profile.

To change your password, visit your profile and click the Change Password button. Fill out the form and click the Change button.

You may choose to receive email updates. Email updates include notifications about product changes or offers. If you would like to change your email updates settings, visit your profile. Click Edit Profile at the bottom of the page, check or uncheck the checkbox labeled Receive Email Updates (un...

To change the email you sign in with please contact support. Once changed you will sign in, receive email updates, invoices and download notifications at the new email address provided.

Adding an address to your account is not necessary unless you receive deliveries of data in physical form rather than online. To add an address or edit your current address, visit your profile and click the Edit Profile button. If you have an address on file, you will see it under Address. If y...

Adding a phone number to your account allows for better support in cases where direct contact is needed. To add a phone number or edit your phone number(s), visit your profile and click the Edit Profile button. If you have at least one phone number on file, you will see it under Phone. If you d...

Frequent users of the map interface may find they no longer need to see tooltips on the map. To turn tooltips off on the map interface, visit your profile. Click the Edit Profile button, click the checkbox labeled Hide Map Tooltips (under Other). When you’re finished, click the Save Changes bu...