Generating New Invoice 

When there’s a need to generate a new invoice for any reason, including the situations listed below, follow these steps:

-GDM LP issue with South Bow, Palliser, and Kadtec Systems (in some cases, the invoice did not go out; in others, the product was not charged to the client) 

Steps:

  • Go to 'Manage Subscriptions'.
  • Choose the relevant subscription.
  •  Keep the renewal date the same.
  • Click any of the checkboxes — DO NOT add or change the region.


If the subscription is not for any of the options above, go back to the subscription and uncheck the box. 

  • Click on 'Next: Costs & Payment Options'. 
  • Choose 'Admin to Email'. 
  • Click the 'Send invoice for changes immediately (skip checkout process)' box. 
  • Make sure the updated price is correct. 
  • Click on 'Update Subscription & Send Payment Instructions'